Return & Refund Policy
Last updated: July 3, 2026
This Return & Refund Policy applies to purchases made from Corpse Paint through corpsepaint.com.
1. Return policy
Corpse Paint accepts returns for both defective and non-defective products.
Customers may request a return within 14 calendar days from the day they receive their order.
This policy applies to customers in Germany and to all products covered by the return policy displayed in Google Merchant Center.
2. Product condition accepted for returns
Returned products may be new or slightly used.
To be eligible for a return, the item must not be damaged, broken, altered, intentionally modified, or used in a way that significantly reduces its value beyond normal inspection or careful handling.
Returned items should include all original parts, certificates, tags, packaging, accessories, and included materials whenever possible.
Because many Corpse Paint items are handmade, fragile, limited, or one-of-a-kind artworks, customers must pack returned items carefully to prevent damage during return shipping.
3. Return method
Returns are accepted by post.
Before sending a return, please contact us at:
Please include:
- your name,
- order details,
- the product you want to return,
- the reason for return, if applicable,
- photos if the item is damaged, defective, or incorrect.
4. Return shipping and return label
Returns are free of charge for the customer.
A return label is included in the package whenever available. If the return label is missing, damaged, or unavailable, please contact us at [email protected] and we will provide return instructions.
The customer does not pay return shipping costs when using the provided return label or the return method confirmed by Corpse Paint.
5. Restocking fee
Corpse Paint does not charge any restocking fee.
6. Defective, damaged, or incorrect products
If a product arrives damaged, defective, or different from what was ordered, please contact us as soon as possible at:
Please include photos of the product and the packaging. After reviewing the issue, we will provide return, refund, replacement, or exchange instructions.
7. Exchanges
Corpse Paint accepts exchanges within 14 calendar days from the day the customer receives the order.
Because many products are handmade, limited, or one-of-a-kind, exchanges depend on product availability. If the same item is not available, we may offer another available product, a replacement item, or a refund.
To request an exchange, please contact:
8. Refunds
After we receive and inspect the returned item, we will notify you by e-mail whether the return has been approved.
If approved, the refund will be issued using the original payment method or another agreed payment method.
Refunds are processed within 14 days after we receive the returned item or after the return has otherwise been approved.
9. Non-returnable items
The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:
- custom-made or personalized items,
- items made or modified specifically for the customer,
- digital products or downloadable content,
- gift cards,
- items damaged after delivery due to misuse, improper handling, or incorrect storage.
10. Return address
Please contact us before sending any return. Return address:
Linienstr. 111
10115 Berlin
Germany
Returns sent without prior contact may take longer to identify and process.
11. Contact
Corpse Paint
Website: https://corpsepaint.com
E-mail: [email protected]